Legal
This page contains important legal and privacy information about Ayur Alive and how we operate. We've written it as clearly and plainly as possible — because we believe you deserve to understand exactly how your information is handled and what our services do and don't provide.
If you have any questions about anything on this page, please don't hesitate to contact us at info@ayuralive.com
Full legal disclaimer
Ayur Alive provides Ayurvedic health consultations, nutritional guidance, and lifestyle recommendations based on traditional Ayurvedic principles and modern nutrition knowledge.
All services, content, programs, and materials provided by Ayur Alive are for educational and informational purposes only and are not intended to diagnose, treat, cure, or prevent any disease.
Ayur Alive does not provide medical advice. The information shared during consultations, through programs, or on this website is not a substitute for professional medical advice, diagnosis, or treatment from a registered healthcare provider.
Always consult your doctor or another qualified healthcare provider before making changes to your diet, lifestyle, or health regimen. This is especially important if you are currently following a medically prescribed diet, treatment plan, or taking prescription medication.
You acknowledge that you are solely responsible for your health decisions and actions.
While Ayur Alive aims to provide accurate and up-to-date information, no guarantees are made regarding the completeness, reliability, or results of any advice or recommendations.
Third-party technology and platforms
Ayur Alive delivers certain services — including the Health Restore Program — through a third-party mobile application platform. While Ayur Alive takes reasonable steps to select and use reputable platforms that meet appropriate security and privacy standards, Ayur Alive is not liable for:
- Any disruption, outage, or technical failure of any third-party platform or application
- Any data breach, loss, or unauthorised access arising from the third-party platform's own systems, beyond Ayur Alive's reasonable control
- Any changes to the functionality, availability, or terms of service of any third-party platform used to deliver Ayur Alive's services
Where wearable device data is synced through the app at your election, Ayur Alive is not responsible for the accuracy of that data or for any outcomes arising from its use in supporting your program.
To the maximum extent permitted by Australian law, Ayur Alive disclaims all liability for any loss, damage, injury, or adverse outcomes arising from the use of its services, website content, programs, or any third-party platforms used in connection with service delivery.
Nothing on this website excludes, restricts, or modifies any consumer guarantees or rights you may have under the Australian Consumer Law.
By using this website, the Ayur Alive app, and engaging with Ayur Alive's services, you acknowledge that you have read, understood, and agreed to this disclaimer.
Privacy and confidentiality statement
At Ayur Alive, the privacy and confidentiality of every client is something we take seriously — not just as a legal obligation, but as a fundamental part of the trust you place in us when you share your personal health information.
This statement explains how we collect, manage, and protect your personal information, in accordance with the Australian Privacy Act 1988 and equivalent international privacy standards including HIPAA (Health Insurance Portability and Accountability Act 1996).
What information we collect
We collect personal information that is necessary to deliver personalised Ayurvedic and nutrition services. This may include:
- Your name, contact details, date of birth, and location — for accurate identification and communication
- Your health history and information shared during consultations or health questionnaires — to develop your personalised health plan
- Details about your lifestyle, dietary habits, and preferences — to ensure your care is genuinely tailored to you
- Health and activity data synced from personal wearable devices, where you have chosen to connect such devices through the Ayur Alive app — used solely to support your health program
How we use your information
Your personal information is used exclusively to deliver our services, monitor your progress, and ensure continuity of care. We do not share your information with third parties without your explicit consent, unless required to do so by law or as disclosed in this statement.
Third-party platform disclosure
The Ayur Alive app — used to deliver and support your Health Restore Program — is powered by a third-party fitness and wellness platform. While the app is privately labelled as Ayur Alive, the underlying platform operates under its own terms of service and privacy policy.
By using the Ayur Alive app, you acknowledge that:
- Your program data, activity information, and any content entered into or synced with the app may be processed and stored by the third-party platform provider
- Ayur Alive takes reasonable steps to ensure any third-party platform we use meets appropriate data security and privacy standards
- Ayur Alive is not responsible for the data handling practices of the third-party platform beyond our own use of that platform
- You are encouraged to review the privacy policy of the underlying platform if you have specific concerns about how your data is stored or processed at the platform level
If you have any questions about the platforms we use or how your data is handled within the app, please contact us at info@ayuralive.com and we will address your concern directly.
How we protect your information
To protect the confidentiality and integrity of your records, we use HIPAA-equivalent compliant data systems incorporating:
- Encrypted electronic health records to prevent unauthorised access
- Strictly restricted data access, available only to authorised personnel trained in confidentiality protocols
- Regular system audits and security updates to maintain protection against potential vulnerabilities
Where third-party platforms are used to deliver services, we select platforms that meet recognised international data security standards.
Confidentiality during consultations
All personal and health information shared during your online consultations is treated with the utmost care and respect. Our practitioner and team strictly adhere to professional codes of conduct and confidentiality obligations in every interaction.
Online consultations are conducted through secure digital platforms. While Ayur Alive takes reasonable steps to ensure the security of online sessions, we cannot guarantee the absolute security of data transmitted over the internet and are not liable for any interception of information beyond our reasonable control.
Your rights
As a client of Ayur Alive, you have the right to:
- Access your personal records upon request
- Request corrections to any inaccurate information held about you
- Withdraw your consent for the use of your personal information at any time
To exercise any of these rights, please contact us directly at info@ayuralive.com — we will respond promptly and respectfully.
Complaints and concerns
If you have a concern about how your personal information has been handled, we encourage you to contact us directly at info@ayuralive.com so we can work to resolve it promptly.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au — the independent authority responsible for privacy rights in Australia.
Scope of practice statement
Ayur Alive provides Ayurvedic and modern nutritional guidance based on traditional Ayurvedic principles and modern nutrition science. All services are complementary in nature and are not intended as a substitute for conventional medical care.
Ayur Alive does not diagnose medical conditions or provide medical treatment. Clients are encouraged to seek advice from an Australian-registered medical professional or equivalent for any medical concerns.
Where a client's health needs fall outside the appropriate scope of Ayurvedic or nutritional practice, Ayur Alive will recommend collaboration with or referral to a qualified medical professional.